1. WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with:

Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011

Section 43A of the Information Technology Act, 2000

Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, city, state, pin code, country and IP address. Information you post. We collect information you post in a public space on our website or a third-party social media site belonging to kontour.com Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, or any other information provided by you during the use of our website. We might collect this as a part of a survey also. Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you submit form on our website. We also collect information if you post a comment on our websites or ask us a question through phone or email. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes. We use information to respond to your requests or questions. We might use your information to follow up for our services, confirm your registration for an event or contest. We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We use information for security purposes. We may use information to protect our company, our customers, or our websites. We use information for marketing purposes. We might send you information about special promotions or offers.

Sharing of information with third-parties

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India. We will share information with the event organizers as well as courier agencies. We share your information with event organizers, courier agencies and other parties responsible for fulfilling the purchase obligation. These aforesaid parties may use the information we give them as described in their privacy policies. We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email support@kontourinteriors.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below 3RD FLOOR, CHAYAMINA ENCLAVE, 307, Kukatpally, Hyderabad, Telangana 500072 Email: support@kontourinteriors.com If you have any questions about this Policy or other privacy concerns, you can also email us at support@kontourinteriors.com

Updates to this policy

This Privacy Policy was last updated on 1.12.2018. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Delivery Timeline

Our standard timeline for delivery is 60 days from the day of payment of 60% of the total order value and design sign off. This includes procurement, production, multiple quality checks and installation by our trained team. While we try to ensure that every home is delivered on-time, every time, due to unforeseen circumstances or disruption in the supply chain that is out of our control, there may be a delay in some cases whereby we will keep you informed at all times and try our best to deliver as fast as possible.

Return, Exchange & Refund

We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective kontour product, or it doesn’t match our original specifications, kontour gives you the following options for returning the product

Rectify/Replace the returned product

Rectify/Replace the returned product Exchange with another product, where if the new product exceeds the order value of the returned product, you will be required to pay the extra amount. If the order value of the new product is less than that of the returned product, we will not refund or return or exchange available. You consent to receive communications from us by way of e-mails, phone calls and SMS’s with respect to your transactions on our Website. Users will be required to register their valid phone numbers and e-mail addresses to facilitate such communication. We may also use your e-mail address to send You updates, newsletters, changes to features of the Service, and the like to provide You better Services